K2 River Island Nature Retreat
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  • Cedar Bush Cabins
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K2 River Island Nature Retreat
Home
Guest Facilities
Our Accomodation
  • Cedar Bush Cabins
  • Caravans
  • Camping Sites
Events
Contact Us
More
  • Home
  • Guest Facilities
  • Our Accomodation
    • Cedar Bush Cabins
    • Caravans
    • Camping Sites
  • Events
  • Contact Us
  • Home
  • Guest Facilities
  • Our Accomodation
    • Cedar Bush Cabins
    • Caravans
    • Camping Sites
  • Events
  • Contact Us

K2 River Island Nature Retreat Terms & Conditions

The Important Stuff (That's Actually Worth Reading)

G'day, Adventure Seeker! 


We want your stay at K2 River Island Nature Retreat to be absolutely brilliant—safe,  fun, and hassle-free. Have a quick read through our guidelines so we're all on the same  page. 

Check-In & Check-Out

Arrival:

  • From 2:00 pm onwards 

Need to arrive early? Give us a ring on the morning of your arrival and we'll do our best  (no promises until the day of). Early check-ins incur a 50% daily rate fee. 

We'll email all arrival details after you book! 


Departure:

  • 10:00 am is the magic hour (though we're always sad to see you go).
  • Want a late check-out? Chat with reception the day before you leave.
  • Late departures will cost an extra $25 per hour after 10:00 AM. If check-out is  requested beyond 2:00 PM, a full night’s rate will be charged. 

ID Requirements

 Don't forget to bring a photo ID when you check in-passport, driver's license, or  government-issued ID. Just standard procedure! 

Accommodation Requests

Got a favorite spot in mind? We'll do our best to honor requests for specific tents and  campsites, but can't make guarantees. This includes keeping multiple bookings  adjacent to each other (though we'll try our hardest). 

Age Policy

Guests under 18 must be accompanied by an adult (18+) for their entire stay. No  exceptions! Children are 15 years old and under. 

Booking & Payments

  • Deposit: At least one night's accommodation required upfront 
  • Balance: Due at time of booking 
  • Pre-Authorization: We'll hold a pre-auth on your credit card for incidentals
  • Payment Methods: Visa & MasterCard accepted (1.6% surcharge applies) or cash 

Rates & Charges

Our rates vary by season and day of week. Prices are based on either 2, 4, or 6 guests  depending on accommodation type. Extra guests and pets must be approved in  advance (additional fees apply). Unauthorized extra guests will be asked to leave. 

Little Ones

Infants under 2 stay free! Please note we don't provide cots, so bring your own baby  gear. 

Promotions & Deals

  • Special offers only available for direct bookings through our website
  • Changing your booking may void promotional rates
  • We can't apply promotions retroactively  

Cancellation Policy

All cancellations must be emailed to stay@k2riverisland.com.au (include your name,  phone number, and reservation number).

  • Non-Refundable Rate: These bookings are strictly non-refundable under any  circumstances.
  • Best Available Rate: Cancellations must be made at least 48 hours prior to  arrival. Any cancellations within 48 hours will be non-refundable and charged in  full.
  • No-Shows: The full accommodation amount will be charged and the booking  cancelled. 

Travel Insurance

We strongly recommend all guests arrange travel insurance to cover unexpected  events. Better safe than sorry!  

Lost Keys

Misplaced keys incur a $150 replacement fee. Keep them safe!  

Guest Conduct

We want everyone to have a fantastic time! Guests disrupting others' comfort, peace, or  safety will be asked to leave without refund. Let's keep things friendly. 

Smoking Policy

No smoking or vaping in any accommodation, BBQ area, pool, spa, amenities, or camp  kitchen. Smoking in the cabins will result in a $500 cleaning fee and possible eviction.  

Prohibited Substances

Illegal drugs are strictly prohibited. Anyone found with illegal substances will be  immediately evicted without refund. 

Noise Levels

Quiet time begins at 10:00 pm - no music, loud gatherings, or excessive noise after this  time. Noise complaints may result in eviction without refund.  

Property Damage

Guests are responsible for any damage to retreat property and must cover repair or  replacement costs.  

Bunk Bed Safety

Per Australian safety standards, children under 9 should not use top bunks. 

Pool & Spa Rules

  • For registered guests only
  • Children under 12 must be supervised by an adult
  • No running, diving or rough play
  • No glass containers or hazardous materials
  • No food or drink in the hot tub
  • Limit hot tub session to 20 minutes at a time, please be considered of other  guests
  • No lifeguard on duty - swim at your own risk
  • No pets in pool or spa area  

Amenities & Laundry

We provide multiple amenity blocks and laundry facilities. Please help keep them clean  for everyone to enjoy. 

BBQ Kitchen

Our BBQ kitchen is open from 6:00 AM to 10:00 PM and is equipped with BBQs,  fridges, microwaves, and more - everything you need for the perfect holiday meal!  Please remember to clean up after use to help keep the area tidy for everyone to enjoy.  

Pet Policy

Only companion pets are allowed (upon request during booking), and this policy is  available for Cabin guests only. We have a lot of local wildlife in the area that we need  to protect.

Vehicles

One vehicle per accommodation/campsite. Need more? Just ask first! 

Caravan

We strongly advise that any caravans over 18 feet, to contact the office before booking.  This is to ensure that we can accommodate your caravan size and provide you with the  best possible site. Larger caravans may require specific sites with adequate space and  access, and contacting us in advance helps us to make the necessary arrangements for  a smooth and enjoyable stay. 

Water Supply

Our water comes from a blend of desalination, bore water and rainwater harvesting. It's  safe to drink, so stay hydrated!  

Fire Safety

Campfires are allowed only in designated braziers and must follow safety guidelines.  Check fire restrictions upon arrival. 

Getting here

It is 2WD accessible if we've had no rain prior. Our track can get quite muddy. After rain  4WD access is recommended. Call the reception desk if you are unsure. 

Website Information

 We strive to keep our website current, but prices and details may change without notice. 

Reception Desk hours

7 days a week, from 9:00 am till 8:30 pm 

Email: stay@k2riverisland.com.au

Phone: (02) 4888 9236 

We can't wait to welcome you to K2 River Island Nature Retreat! These guidelines help  keep everyone safe and happy so you can focus on creating amazing memories. See  you soon!  

Copyright © 2025 K2 River Island Nature Retreat - All Rights Reserved.

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