G'day, Adventure Seeker!
We want your stay at K2 River Island Nature Retreat to be absolutely brilliant—safe, fun, and hassle-free. Have a quick read through our guidelines so we're all on the same page.
Arrival:
Need to arrive early? Give us a ring on the morning of your arrival and we'll do our best (no promises until the day of). Early check-ins incur a 50% daily rate fee.
We'll email all arrival details after you book!
Departure:
Don't forget to bring a photo ID when you check in-passport, driver's license, or government-issued ID. Just standard procedure!
Got a favorite spot in mind? We'll do our best to honor requests for specific tents and campsites, but can't make guarantees. This includes keeping multiple bookings adjacent to each other (though we'll try our hardest).
Guests under 18 must be accompanied by an adult (18+) for their entire stay. No exceptions! Children are 15 years old and under.
Our rates vary by season and day of week. Prices are based on either 2, 4, or 6 guests depending on accommodation type. Extra guests and pets must be approved in advance (additional fees apply). Unauthorized extra guests will be asked to leave.
Infants under 2 stay free! Please note we don't provide cots, so bring your own baby gear.
All cancellations must be emailed to stay@k2riverisland.com.au (include your name, phone number, and reservation number).
We strongly recommend all guests arrange travel insurance to cover unexpected events. Better safe than sorry!
Misplaced keys incur a $150 replacement fee. Keep them safe!
We want everyone to have a fantastic time! Guests disrupting others' comfort, peace, or safety will be asked to leave without refund. Let's keep things friendly.
No smoking or vaping in any accommodation, BBQ area, pool, spa, amenities, or camp kitchen. Smoking in the cabins will result in a $500 cleaning fee and possible eviction.
Illegal drugs are strictly prohibited. Anyone found with illegal substances will be immediately evicted without refund.
Quiet time begins at 10:00 pm - no music, loud gatherings, or excessive noise after this time. Noise complaints may result in eviction without refund.
Guests are responsible for any damage to retreat property and must cover repair or replacement costs.
Per Australian safety standards, children under 9 should not use top bunks.
We provide multiple amenity blocks and laundry facilities. Please help keep them clean for everyone to enjoy.
Our BBQ kitchen is open from 6:00 AM to 10:00 PM and is equipped with BBQs, fridges, microwaves, and more - everything you need for the perfect holiday meal! Please remember to clean up after use to help keep the area tidy for everyone to enjoy.
Only companion pets are allowed (upon request during booking), and this policy is available for Cabin guests only. We have a lot of local wildlife in the area that we need to protect.
One vehicle per accommodation/campsite. Need more? Just ask first!
We strongly advise that any caravans over 18 feet, to contact the office before booking. This is to ensure that we can accommodate your caravan size and provide you with the best possible site. Larger caravans may require specific sites with adequate space and access, and contacting us in advance helps us to make the necessary arrangements for a smooth and enjoyable stay.
Our water comes from a blend of desalination, bore water and rainwater harvesting. It's safe to drink, so stay hydrated!
Campfires are allowed only in designated braziers and must follow safety guidelines. Check fire restrictions upon arrival.
It is 2WD accessible if we've had no rain prior. Our track can get quite muddy. After rain 4WD access is recommended. Call the reception desk if you are unsure.
We strive to keep our website current, but prices and details may change without notice.
We can't wait to welcome you to K2 River Island Nature Retreat! These guidelines help keep everyone safe and happy so you can focus on creating amazing memories. See you soon!
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